Chapter 01
Why CareGap Analyzer had to exist
Track 1 · My journey
A Joint Commission report is not hard to read. It is hard to hold. Each finding has a standard code, a description and a different score in every department, and by the fourth page you have stopped comparing anything. I wanted one surface where a standard and a department meet in a single cell.
Learning checkpoint
Before this chapter
I had a problem I could describe in a corridor conversation, but nothing I could hand to anyone.
After this chapter
I still did not know which tools to use, but I knew exactly who I was building for.
What changed my mind
The problem stopped being a complaint and became a specification.
Can you answer these?
- ?Can you state the problem in one sentence, without naming a solution?
- ?Do you know who is holding the screen when your product is used?
