Chapter 01
Why Chart Insights had to exist
Track 1 · My journey
Two audit cycles, months apart, living in two separate documents. Nobody was ever going to open both and hold them side by side, so the question that actually mattered — did the documentation gaps get better? — was never being asked.
Learning checkpoint
Before this chapter
I had a problem I could describe in a corridor conversation, but nothing I could hand to anyone.
After this chapter
I still did not know which tools to use, but I knew exactly who I was building for.
What changed my mind
The problem stopped being a complaint and became a specification.
Can you answer these?
- ?Can you state the problem in one sentence, without naming a solution?
- ?Do you know who is holding the screen when your product is used?
